Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Britbox

I have  Roku and Britbox subscriptions.  I just purchased a new Roku TV and am trying to install Britbox.  I go to Streaming Channels and then Britbox and it asks for a PIN code when I try to add it to my homescreen.  I use my Roku PIN and it says invalid PIN.  When I go to my Roku account online, it shows that Britbox is installed but I cannot download the app to the new TV (it is on two other TVs that I own).  What do I do?