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Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Blake24
Level 7
‎04-29-2021 01:46 PM

Britbox not loading

Anyone know why Britbox is not loading?

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RokuMary-F
Roku Employee
Roku Employee
‎05-01-2021 03:32 PM

Re: Britbox not loading

Hi @Blake24,

Thanks for reaching out here in Community. I will do my best to assist you.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

For more playback troubleshooting steps, visit our Support page here:: How do I resolve channel playback issues?

If issue still persist, kindly provide additional information of the issue you are running into.

Please keep us posted.

Thanks,

Mary​​​​​​

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