Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Dave16
Level 7

Britbox/Roku Problem with having to sign in

I used to watch Britbox on 2 different Roku boxes, one upstairs and one downstairs. They worked great, I could finish where I left off on either box. Now all of a sudden, Britbox wants me to sign in on one of the boxes (the one upstairs - 2710X), but it won’t accept my password. What can I do to make both boxes work? This has only happened with Britbox.

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2 Replies
RokuMary-F
Roku Employee
Roku Employee

Re: Britbox/Roku Problem with having to sign in

Hi @Dave16,

Thanks for the post.

For more information about that channel's authentication and functionality, you'll want to contact Britbox support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Britbox support here: https://help.britbox.com/hc/en-us

Thanks,

Mary

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makaiguy
Level 20

Re: Britbox/Roku Problem with having to sign in

Are you entering the correct password?

If you signed up for Britbox directly on their website and pay directly to them, you should be entering your Britbox password.

If you signed up for Britbox through Roku and pay through Roku, you should be entering your Roku password.

 

 

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