Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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britboxfan
Level 7

Re: Britbox Can't Play

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I have been using Britbox.com for streaming via Roku since September of 2019. It had worked fine but now freezes up and completely stops playing. This is a Roku issue, not britbox.com. I streamed it on my computer without a single issue with the viewing.

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Community Manager
Community Manager

Re: Britbox Can't Play

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@britboxfan Thanks for the note. Have you contacted BritBox support to report the issue and request assistance with their channel (app)? Do other channels on your Roku device work correctly, such as Netflix, YouTube, The Roku Channel, etc.? 

If other channels are working correctly, and you're only experiencing the issue in that specific channel, you'll need to contact the channel provider to report the issue and request support. Roku doesn't build or develop most channels (apps). These are built and maintained by each channel provider themselves and published in the Roku Channel Store, similar to how apps are developed and published into app stores on mobile phones. If there is an issue with an app not working properly, you'd need to contact the app developer to request that they update their app to fix any issue you may encounter. 

 

Thanks,

Tanner

 

 

Tanner D.
Roku Community Manager
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Harpthorn
Level 7

Re: Britbox Can't Play

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I contacted Britbox support and they said it should be available in the UK early this year. They said they would email me when it is available.

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KAN1
Level 7

Re: Britbox Can't Play

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Jan. 9, 2020

Out of the blue, I can't access Britbox. My subscription renews on Jan. 20, a monthly one. I have never had any issues with it before. It worked fine yesterday. I have tried signing in numerous times, both with my

Britbox and my Roku password, but still can't access. I have tried your previous solution. Any more ideas?

Karen A. Nuckolls

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Community Manager
Community Manager

Re: Britbox Can't Play

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@KAN1  For any help and assistance with your BritBox username or password, or getting signed into their channel/service, please feel free to contact BritBox support directly: https://www.britbox.com/us/help

If you subscribe to BritBox through your Roku account, you can check your current billing information and manage your subscription by logging into your account at: https://my.roku.com/ 

 

Thanks,

Tanner

Tanner D.
Roku Community Manager
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jessrosen
Level 7

Re: Can’t find britbox in channels - UK

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Same here! If you find out what to do please please help me! Thankyou!! Talk about frustration!

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Harpthorn
Level 7

Re: Can’t find britbox in channels - UK

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As of my post a few days ago, Britbox have not made it available on Roku in the UK yet but will be ready "early this year" whatever that may eventually mean. Britbox said they will email me when it is available, I will post an update when I hear from them.

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KAN1
Level 7

Re: Britbox Can't Play

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PLEASE REMOVE ME FROM THIS DISCUSSION, AS I DO NOT LIVE IN THE UK. MY PROBLEM HAS BEEN RESOLVED.

THANK YOU.

 

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