Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Britbox App Keeps Dropping Sound

I recently installed and subscribed to the Britbox app. Wonderful selection of programming, but when viewing shows I will lose all audio from the entire Roku stick after a few minutes. The only way to get it back is to reboot the stick. This is ONLY happening when using Britbox. All other apps work normally. Anyone else experiencing this? Any fixes?

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Roku Employee
Roku Employee

Re: Britbox App Keeps Dropping Sound

@gmslater 

Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

If the issue remains unresolved, I'd recommend reaching out to Britbox directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Britbox channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://www.britbox.com/us/help

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Britbox App Keeps Dropping Sound

I'm having the exact same issue. It begins in Britbox and then spreads to other apps (e.g. Netflix sound will be affected but onlyaonly it begins in Britbox) and we'll need to reset the Roku.

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