Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Brit Box subscription suddenly not recognized; paid through Roku

I have paid subscription to Britbox through Roku. October 1, the channel won't recognize my subscription. Can't reach any customer service.

Should I cancel subscription and resubscribe directly through BritBox?

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1 Reply
Roku Employee
Roku Employee

Re: Brit Box subscription suddenly not recognized; paid through Roku


Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? Please keep us posted.


Danny R.
Roku Forum Moderator
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