Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Pirateofthefort
Level 7

Brendan Fraser search issue

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Why doesn't a search for Brendan Fraser return anything even though I can search for other actors and Brendan has many titles on the Roku's channels? It makes it so hard to find titles, and seems to only be an issue for this actor.

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RokuDanny-R
Roku Employee
Roku Employee

Re: Brendan Fraser search issue

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@Pirateofthefort

Thanks for the post.

Please be aware that if you are trying to find an actor in movies on channels, their content will only show up in Search if the channel provider allows it to be. For more information about having a channel's content show up in Search, you will need to contact the channel provider for requests and suggestions.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Brendan Fraser search issue

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@Pirateofthefort

Thanks for the post.

Please be aware that if you are trying to find an actor in movies on channels, their content will only show up in Search if the channel provider allows it to be. For more information about having a channel's content show up in Search, you will need to contact the channel provider for requests and suggestions.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Pirateofthefort
Level 7

Re: Brendan Fraser search issue

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Thanks for the response, Danny. This is an issue across channels. Particularly notable from the home screen where I can search for other actors using the mic button on the remote and receive results from all platforms, but no results at all for "Brendan Fraser". It processes my voice correctly because it shows the text and says there were no results. Seemed like an odd bug. 

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