Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Brand new roku not working

I keep getting UI-113 and UI-800-3 (206038)

I can’t reset the wifi before anyone asks... is there anything else I could try? Tried resetting Netflix. It works on my other devices on the same network. This thing is 20 minutes out of the box. 

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Roku Employee
Roku Employee

Re: Brand new roku not working

Hi @Noël,

Thanks for the post.

For this specific error message, this is a good indication that there likely an issue within that specific channel that will need to be addressed with an update from the channel publisher. Channels on Roku are created and maintained by each channel publisher. In this case, you'll want to reach out to that channel publisher directly to share your feedback. 

You can reach their support team here:



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