Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Gsquires92
Level 7

Bought peacock through Roku can’t watch peacock on website

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My peacock subscription is through Roku. But when I go to peacock online (on my computer) it says they can’t find my account? Anyone else having issues?

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makaiguy
Community Streaming Expert

Re: Bought peacock through Roku can’t watch peacock on website

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Premium subscriptions purchased through 3rd party systems like Roku, Amazon, Hulu, etc, are typically only viewable via the service through which you subscribed. In Roku's case, many are viewed via The Roku Channel.

If you want to view on all platforms supported by that channel you typically must subscribe directly with the channel via its web page then use its dedicated app for each platform, authenticating via your channel account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Bought peacock through Roku can’t watch peacock on website

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Premium subscriptions purchased through 3rd party systems like Roku, Amazon, Hulu, etc, are typically only viewable via the service through which you subscribed. In Roku's case, many are viewed via The Roku Channel.

If you want to view on all platforms supported by that channel you typically must subscribe directly with the channel via its web page then use its dedicated app for each platform, authenticating via your channel account.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " Accept as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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JeffZX
Level 8

Re: Bought peacock through Roku can’t watch peacock on website

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Say. You do as instructed.....then how to log into Roku? Further, no password given or needed if subscribe via iPAD.  

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RokuDanny-R
Roku Employee
Roku Employee

Re: Bought peacock through Roku can’t watch peacock on website

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@JeffZX

Thanks for the post.

Can you please clarify your inquiry? Are you asking what would be the steps if you purchased a subscription through The Roku Channel or through the channel provider directly?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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CMxyz
Level 7

Re: Bought peacock through Roku can’t watch peacock on website

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I purchased Peacock through Roku, and now would like to stream it on a laptop, either with or without going through Roku first. How can I do this?

Would I have to unsubscribe through Roku, then subscribe to Peacock directly, then add the channel on Roku and authenticate with Peacock account details?  Or can Peacock recognize my account that at the present is done through Roku? 

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Natan-Roku
Moderator
Moderator

Re: Bought peacock through Roku can’t watch peacock on website

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Hi @CMxyz, thanks for reaching out. We see you have a subscription to Peacock TV through Roku and are trying to watch online. When you make a subscription through Roku, you will be able to view it on any Roku device. This also means that it will only be available to view through a Roku device and not online.
Please let us know if you have any other questions; we're here to help!

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