Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Boomerang - No Audio!

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Certain shows on Boomerang have no audio all of a sudden. Scooby Doo Where are You and all Looney Tunes have no audio but most of the other shows are just fine. My version is up to date and I tried to reset my Roku but the problem still exists.

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Roku Employee
Roku Employee

Re: Boomerang - No Audio!

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@Strat1127 

For more information about that channel's features and functionality, you'll want to contact Boomerang support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Boomerang support here: https://boomerang.zendesk.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

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Level 14

Re: Boomerang - No Audio!

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Depending on how the channel is configured, try hitting the "*" (asterisk) key and seeing if you can change the audio format. Maybe it is either defaulting to something your TV/receiver cannot use, or there is a bad encode with no audio on one of the formats.

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Level 14

Re: Boomerang - No Audio!

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Forgot to mention you hit the asterisk key while the video is playing.

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Roku Employee
Roku Employee

Re: Boomerang - No Audio!

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@Strat1127 

For more information about that channel's features and functionality, you'll want to contact Boomerang support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Boomerang support here: https://boomerang.zendesk.com/hc/en-us

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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