Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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lowtechlevel
Level 7

Bon Appetit channel buffering issues

I am having chronic buffering issues with Bon Appetit channel.  All the other channels seem fine.  I have looked for a way to contact BA about this, but cannot find any customer support for this problem.

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1 Reply
Roku Employee
Roku Employee

Re: Bon Appetit channel buffering issues

Hi,

Thanks for letting us know about the issue that you are experiencing.

It's possible there may be an issue within the channel itself that the service provider will need to investigate.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more. Does this clear up the issue you are seeing?


Thanks,
Danny

Danny R.
Roku Forum Moderator
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