Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Blue keys on a show blocking access to the show

How do you get access to the shows on certain free channels that have a blue key on the show so you can't have access to the show?  This is on most of the channels we get with Roku but we can't watch the shows.  If there are other seasons or episodes and they have the blue key on them we can not watch them so there are only about 4 of the episodes that we can watch.  Why?


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1 REPLY 1\
Level 16

Re: Blue keys on a show blocking access to the show

Without knowing the channels, I'm just guessing, but my guess would be that these are cable TV channels, and if you click on a locked episode, it will ask you to log in with your cable or satellite provider.


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