Channel Issues & Questions

[SCSIraidGURU]

Blippi stopped working on our two roku devices. I removed the channel and reinstalled it. Updated and rebooted the devices. Everything else is fine. I get a splashscreen, blank for a second, another Blippi Splashscreen. Any ideas?

[Erineliz]

We had the same thing happen, so it must not be a problem with our individual Rokus. It’s been out for 3 days now, which is a huge bummer for my son.

[Noelle79]

Same here... my son keeps asking for blippi. Hope they fix it soon... 

[Erineliz]

My son was, too. We added the YouTube channel so we could watch it on there instead, but it’s a lot less convenient. Prime also has a couple of the earlier seasons if you have that channel. Again, not as convenient, but it’s filling the gap for now. 

[ErinL]

Same thing has been happening to us for the last few days. We've uninstalled and re-installed to no avail. My grandson needs Blippi. Thought maybe it was just us. 

[RokuDanny-R · Accepted solution]

@SCSIraidGURU @ErinL @Erineliz @Noelle79 

Thanks for the information.

Please make sure when removing the channel, that you restart your device before adding the channel back again.

If the issue remains unresolved, I'd recommend reaching out to Blippi directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on the Blippi channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  

You can reach them here: https://blippi.com/pages/contact

Thanks,
Danny