Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Black screen & restarting

My TCL Roku TV 4K HDR is randomly going to a black screen and then restarting/reloading. This has happened in the YouTubeTV app, Netflix, Live TV, and on the Roku Home Home Screen. This restart is happening every couple minutes. I’ve tried turning off all power/unplugging the TV overnight and also pushing the reset button on the side of the TV without any change. HELP!! #tcl #rokutv 

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