Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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marshaellison
Level 7

Black Screen cannot set up

I just purchased the Roku streaming stick for my older Samsung TV. Every time I try to login with my password my screen goes black. I have unplugged and retried a lot of times. I can hear the voice telling me how to continue with the set up but I have the black screen. Continually cuts to black. Help!

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renojim
Community Streaming Expert

Re: Black Screen cannot set up

Are you using the supplied power adapter and not the TV's USB port?  Have you tried another HDMI input on your TV?

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makaiguy
Community Streaming Expert

Re: Black Screen cannot set up


@marshaellison wrote:

I just purchased the Roku streaming stick for my older Samsung TV. Every time I try to login with my password my screen goes black. I have unplugged and retried a lot of times. I can hear the voice telling me how to continue with the set up but I have the black screen. Continually cuts to black. Help!


I'm guessing the Roku is sending a signal in a resolution which the tv does not support.  If that's the case, you should see the normal "bouncing letters" Roku startup screen, but lose your picture when it tries to load the home screen. 

I'd suggest trying the Roku on a different TV if one is available, especially if it has a working Roku.  If it comes up okay there, go into Settings > Display type and change the Roku to the actual resolution of the problem set instead of the "auto" setting.  When you get to the countdown screen click on the "yes" option to lock in this resolution . Now move the Roku back to the first set and see if it works.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

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