Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Billed for Motogp Video Pass but still can't watch

I can see Moto GP on phone and pad but get error message on Roku . It was working a few days ago, of course I am watching old races but that’s what we have right now . 

Does anyone know the fix ?

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1 Reply
Roku Employee
Roku Employee

Re: Billed for Motogp Video Pass but still can't watch


Thanks for the post.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?


Danny R.
Roku Forum Moderator
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