Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Csimmons
Level 7

Being Kicked Out of Certain Channels - Help

I’m having trouble with several Roku devices. When I select channels like Disney+, Philo, even the Roku channel, it kicks me out and goes automatically to the Home Screen. Why is this happening and how do I fix it? 

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makaiguy
Level 21

Re: Being Kicked Out of Certain Channels - Help

Is your Roku device powered by plugging it into a USB port on your television? The ports on many televisions only supply 0.5 amp or less, which is not enough to power a Roku reliably.

It is recommended that you power your Roku device via the power adapter that came with it, plugged into your house power. If you no longer have the USB power adapter that came with your device, you may have another one handy from another device that can be used -- just make sure the tiny print on it confirms it has a 5 volt dc output of at least 1 amp.

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