Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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aya2
Level 7

Beachbody On Demand Purchase On Roku

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Hello,

I purchased "Beachbody On Demand" on Roku device.  I was charged $99/year, but no videos are added.  I called the beachbody, but they told me that I have no purchase on my account and can't help. 

It almost seems like that I have to purchase from the beachbody website, then use it on Roku, but Roku had an option to purchase the program, took the money, so not sure exactly what to do from here. 

Anyone had same issue? If you did, how did you guys fix this? 

Thank you in advance. 

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RokuDanny-R
Roku Employee
Roku Employee

Re: Beachbody On Demand Purchase On Roku

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@aya2

Thanks for the inquiry.

For account and billing elated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Beachbody On Demand Purchase On Roku

Jump to solution

@aya2

Thanks for the inquiry.

For account and billing elated issues, please reach out to our support team directly here for your 'Account or billing' issue, here: https://support.roku.com/contactus. They will be able to further assist you.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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