Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Beach Palms Theme will not load on some devices

I have the Beach Palms Theme on one of my devices. When I try to add it to two other devices, both give me this error...

 

Channel Install Failed

Could not add ".

 

=====

Any suggestions on how I can correct this?

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2 Replies
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Roku Employee
Roku Employee

Re: Beach Palms Theme will not load on some devices

@brent4au 

If you have add the Beach Palms Theme to one of your devices, it should be added to all of your devices that are supported by the channel.

We would recommend manually checking for an update with the devices that you are having issues loading the channel on. You can check for an update by going to Settings > System > System update. After checking for an update, are you still experiencing an issue with this channel?

Please keep us posted.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Beach Palms Theme will not load on some devices

Thank you, Danny. I tried that and had the current update. I am still getting the same error.

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