Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Bernal57
Level 7

Bally Sports "Sorry we are unable to contact the service right now. Please try again later"

I can get Ballysports on my phone but not on my Roku app. It says playback Error. Sorry we are unable to contact the service right now. Please try again later. It has my Tv provider on the right top corner. It shows what’s Live Now. But doesn’t work.

0 Kudos
2 REPLIES 2\
RokuKariza-D
Roku Employee
Roku Employee

Re: Bally Sports "Sorry we are unable to contact the service right now. Please try again later"

Hi @Bernal57

Thanks for posting here in the Community!

Have you tried removing the channel then re-installing it? In some cases, that resolves the issue you're experiencing. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos
Mrylln
Level 7

Re: Bally Sports "Sorry we are unable to contact the service right now. Please try again later&

Went thru all the steps but ended up at the same message.  Tried calling local Bally Sports office but got disconnected & there's a busy signal when trying to call back.  Thinking this is an app or Roku device issue, or both?

0 Kudos