Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Mrfrd17
Level 7

Bait and Switch of free content on The Roku Channel

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Why does the Roku channel offer free shows for several seasons and then all of a sudden it says ‘begin 7 day free trial’. That is just wrong. That has happened with ‘The Saint’ and with ‘Wyatt Earp’.

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renojim
Level 21

Re: Bait and Switch

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Free, ad supported, content comes and goes.  Once the contract/agreement/licensing ends and the free version is no longer available other options are shown (like subscribing to a premium service).

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renojim
Level 21

Re: Bait and Switch

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Free, ad supported, content comes and goes.  Once the contract/agreement/licensing ends and the free version is no longer available other options are shown (like subscribing to a premium service).

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KitKat37
Level 7

Re: Bait and Switch

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This is your answer to Bait ans Switch?Unacceptable! Some people don't like surprises, I'm one of them. As a courtesy you should give warnings of a contract ending within a reasonable time limit and allow the customer to decide if they want to continue with a purchase or let it dry out. If a person doesn't want to pay at least with a warning binge-watching would be another choice

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AvsGunnar
Level 10

Re: Bait and Switch

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@KitKat37 

For the most part, movies and shows are available on a monthly basis.  The content is generally switched monthly.  There is a section on the Roku Channel thats says "Last Chance to Watch Free".  This lets you know these shows will be leaving the Roku Channel soon, probably end of month.    

Similar behavior with a lot of the other free Channels you can install on the Roku.  Some carry a particular show for a limited time, others it is a "permanent" show.  If you find your show is no longer available on an installed Channel, use Roku Search, it may have moved to another Channel you can install or watch it on for free.  A lot of times the show is available on multiple free Channels at same time.  FilmRise is one channel that contains very similar programming to the Roku Channel.

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