Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Lisamarie315
Level 7

Re: Roku keeps coming back to Rdio App

Please help. We are having this same issue and I'm getting super frustrated. We don't have a knock off remote. We have the one that came with the TV. I have tried everything. I even did a factory reset and spent all that time redoing passwords and suck to only have the same issue. I hate that I can't talk to someone on the phone and get this fixed. Why is that?


@RokuDanny-R wrote:

@BackButtonFun

Thanks for the post.

Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information we will be able to pass it along to the appropriate Roku team for further investigation.


Thanks,
Danny


 

0 Kudos
renojim
Community Streaming Expert

Re: Roku keeps coming back to Rdio App

@Lisamarie315, it's most likely a malfunctioning remote.  If you have a Rdio button make sure it's not stuck.  Otherwise, you'll probably need to get a new remote from your TV's manufacturer (onn, TCL, Sharp, etc.) or a universal remote that supports Roku TVs.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
KevinFrancis
Level 7

Re: Roku keeps coming back to Rdio App

Every time I press any button on my remote My onn roku tv automatically pulls up this rdio channel telling me to install it how to do I get this to stop?

 

Backcrack
Level 8

Re: Roku keeps coming back to Rdio App

My fix was to get a new genuine TCL brand remote for my. TCL TV.  Don't get a cheap knock-off from Amazon because it will not fix the problem.

0 Kudos
Lisamarie315
Level 7

Re: Roku keeps coming back to Rdio App

I had this same issue. Go on Amazon and buy and new remote. Sounds weird but it will solve the problem 😊

0 Kudos
Ramm
Level 7

Re: Roku keeps coming back to Rdio App

Same issue here with no fix although I tried everything mentioned here!

0 Kudos
renojim
Community Streaming Expert

Re: Roku keeps coming back to Rdio App

@Ramm, does "everything mentioned here" include buying a new remote?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
Backcrack
Level 8

Re: Roku keeps coming back to Rdio App

I must stress the fact that the new remote needs to be a GENUINE TCL remote to fix the problem. I found it on ebay.  Here is the link:

https://www.ebay.com/itm/RC280-TCL-Roku-TV-Remote-with-Netflix-Hulu-Roku-and-Disney-Shortcut-/265341...

0 Kudos