Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Wayne74
Level 7

Baby tv not working any help appreciated 😊

Baby tv app not working on my Hisense Roku smart tv it saying my subscription up when try put on but on my subscription it’s not up until September.

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: Baby tv not working any help appreciated 😊

Hi @Wayne74

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > Power > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

Let us know if this works for you!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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Niobe
Level 7

Re: Baby tv not working any help appreciated 😊

This did not work and I’m having the same issue with Baby TV. Please help. 

when trying to play any content that is part of the subscription it says “choose a subscription “ but there’s nothing to choose other than to read the “terms of use” 

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RokuKariza-D
Roku Employee
Roku Employee

Re: Baby tv not working any help appreciated 😊

Hey @Niobe

Thanks for letting us know about the issue you're experiencing.

If the issue persists from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developer themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from the channel developer.

We appreciate your understanding.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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