Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Babu's Relax TV

I have a relaxation app on my Roku called Babu's Relax TV. It worked fine until sometime at the end of last month. On or about April 27 the channel updated itself one night. The Roku software updated itself the following day to version 9.3. I'm not sure if that has anything to do with the relaxation app glitch,but it is worth mentioning because I first noticed the problem after this. When I tried to open Babu's Relax TV it would not play. The logo would come up,but then it would just go back to the main Roku homescreen. I tried removing the app,restarting my Roku and re-installing the app,but it didn't help. The relaxation app updated again last night,but it still won't play. I really liked this channel and I'm disappointed that I can't watch it now. I know the guy has a Youtube channel,but I would rather watch on Roku;it's just faster and easier that way.

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Roku Employee
Roku Employee

Re: Babu's Relax TV

@jsr2176 

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Babu's Relax TV

Okay so how do you contact another channel support? Shouldn't Roku provide a link to do that?

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