Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Nickerma
Level 7

BTN+ crashing within 5 minutes.

Having the same issue on two different Roku devices but not on non-Roku devices

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1 REPLY 1\
RokuKariza-D
Roku Employee
Roku Employee

Re: BTN+ crashing within 5 minutes.

Hi @Nickerma

Thanks for the post.

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings System System restart > Restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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