Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
So i woke up this morning and clicked on BBCi player as i do every morning to watch the news. There was no response and then after about 10 seconds the system rebooted. This repeated every time i tried to select the BBCi player.
I then checked other channels and they are all fine
I then made sure the system was updated and that's when i noticed that the latest system update occurred at 00:05 (midnight) to
Software version 9.3.0
Coincidence? I think not!
There seems to be no way to contact Roku who have no customer support and the BBCi player support is also about as good as Roku's, as they only have a webform service.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
The exact same thing has happened to me, went to switch on news and won’t play system reboots and remote freezes. No answer on app or website and no contact number to call. Getting frustrated. Have three Roku sticks and the other two are fine. Help pkease