Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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joelanman
Level 7

BBC iPlayer unusably slow

Anyone else having this issue, or fixed it?

BBC iPlayer used to be fine, but recently it goes extremely slowly if I pause, rewind or fast-forward. Even responding to the pause button can take a few seconds, and sometimes doing any of these actions just crashes the app.

Not having this issue with other apps like Netflix or YouTube

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RokuMary-F
Roku Employee
Roku Employee

Re: BBC iPlayer unusably slow

Hi @joelanman,

We appreciate your contact.

We recommend starting here to troubleshoot channel issues: Follow these steps in order:

1.Navigate to the channel tile on the Roku home screen, press the * key on your remote, and choose 'Remove channel'.
2.Next, restart your device from Settings>System>System restart. (For Roku TV Settings>System>Power>System restart)
3.Once your player/TV starts up again, go to 'Streaming Channels' on the Home screen, and add the channel back once more.

If that still doesn't clear up the issue you're experiencing, we recommend contacting the channel provider directly to follow-up for more help. They’ll be able to best assist with any issues that are occurring within their channel.

Thanks,

Mary
 

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