Update - I have finally got iplayer to work. I removed the app, did a restart, added the app, did another restart and suddenly it asked me to register on BBC!! I registered and it is working - hopefully this is not intermitent!
Hi everyone,
Thanks for your patience regarding the issue you are experiencing.
Please be aware that we believe this issue has been resolved. We would recommend trying to perform a manual update on your Roku device and seeing if are still experiencing an issue. This can be done by going to Settings > System > System update > Check now.
For more information about how to check for a manual update, visit our Support page here: How do I update the software on my Roku® streaming device?
Please keep us posted what you find out.
Thanks,
Danny
I have the same problem just since the weekend.
Do you still experience the issue with @BBC channels (BBC iPlayer, BBC News, BBC Sport)?
I bought my Roku Streaming Stick + (3810, 3811 series) a week ago. It worked fine for two days then iPlayer stopped. It attempts to load but fails with the following error:
The two other @BBC channels I've tried produce a similar error. In contrast to what's stated in the message, it's a steady issue.
I've done all sorts of combinations of reinstall, performed a factory reset, restarted router, etc.
iPlayer works absolutely fine through Wifi on my Samsung Blu-ray player at the moment. But I bought the Roku stick because it's been announced that the model I have will not be capable of streaming content from this service after 6 December.
Roku support is trying to pass the buck to the @BBC, but I think it's not fair to tell their customers to chase the issue with them, when a channel features as prominently in their product marketing as the iPlayer.
Having exactly the same issue here with a Streaming Stick + (3810EU) and iPlayer (version 3.4.9.0000065) was working fine but since a couple of weeks ago it only very occasionally loads. The past few days hasn't worked at all.
It stays on the loading screen for a while then you get the black screen saying problem loading (as shown by Fiftyseven above).
Tried unplugging stick, restart, remove iPlayer and add again, software updates etc all to no avail. iPlayer working fine on other devices in the house. Anyone else still having these issues or got a fix?
Ours fixed itself after a few days!
Regarding iplayer not loading, still having the issue here.
Same here. Occasionally happens to work, but most of the time doesn't
Thanks for the note.
Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.
Does this clear up the issue you are seeing?
Thanks,
Danny