Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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a-w
Level 7

BBC iPlayer - no live pause or watch from start?

Hi all,

We cannot rewind BBC live at all, nor restart current live programme. We have a streaming stick 3500.

Any idea how to fix?

Thanks 🙂

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3 REPLIES 3\
RokuKariza-D
Roku Employee
Roku Employee

Re: BBC iPlayer - no live pause or watch from start?

Hi @a-w

Thanks for the post.

In some cases, removing the channel and then re-installing it may help. To ensure the process is successful, follow the steps below making sure you restart your Roku device before adding the channel again.

  1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
     
    • Note: If you are removing a subscription channel billed to your Roku account, you must cancel the subscription before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
       
  2. Restart your Roku device: Restart the device from the settings menu. Go to Settings > System > System restart > Restart.
     
  3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
     
    • Note: If you are adding a subscription channel billed to your Roku account, you will need to resubscribe.

If you are still experiencing the same issue from one channel after attempting the suggestions above, videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help.

Channels on Roku are maintained by the channel developer themselves. There's likely an issue within that specific channel that needs to be addressed with an update from them.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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a-w
Level 7

Re: BBC iPlayer - no live pause or watch from start?

Hello Kazira,

Thank you for the suggestion. I followed those steps and it made no difference. I can "Watch live" but I can't rewind the current live programme nor watch from the start. Do you know which Roku players support these features on iplayer?

Thanks,

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RokuKariza-D
Roku Employee
Roku Employee

Re: BBC iPlayer - no live pause or watch from start?

@a-w

Appreciate the reply.

For more information about that channel's features and functionality, you'll want to contact BBC iPlayer's customer support team to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

You can reach out to them here: https://www.bbc.co.uk/iplayer/help/

All the best,
Kariza

Kariza D.
Roku Forum Moderator
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