Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Hobbsy14
Level 7

BBC iPlayer doesn't play in UHD on Streambar

Hi,

Anyone else experiencing issues playing BBC iPlayer UHD content on the Streambar? All other services (Prime, Netflix, Disney+) seem to recognise and play in UHD but BBC iPlayer doesn't give this option. My Roku Streaming stick doesn't have this issues and works perfectly. Maybe a software issue?

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5 Replies
Ridaarna
Level 7

Re: BBC iPlayer doesn't play in UHD on Streambar

Hi. I'm having exactly the same problem. 

All seems to work well on 4K but BBC is definitely not playing it. 

Anyone can help? Thanks

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KalElUK
Level 7

Re: BBC iPlayer doesn't play in UHD on Streambar

Same. It’s a different build to what’s on my Hisense Roku TV

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RokuDanny-R
Roku Employee
Roku Employee

Re: BBC iPlayer doesn't play in UHD on Streambar

@KalElUK

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact BBC iPlayer support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach BBC iPlayer support here: https://www.bbc.co.uk/iplayer/help/
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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KalElUK
Level 7

Re: BBC iPlayer doesn't play in UHD on Streambar


@RokuDanny-R wrote:

@KalElUK

Thanks for the post.

For more information about that channel's features and functionality, you'll want to contact BBC iPlayer support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach BBC iPlayer support here: https://www.bbc.co.uk/iplayer/help/
 

Thanks,
Danny


Hmmmm interesting. A quick google shows the following: The spec sheet has HLG HDR, but there is currently an issue with its implementation and both Roku and BBC are working on a fix as soon as possible.

Taken from the following review https://www.trustedreviews.com/reviews/roku-streambar 

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mrverrall
Level 7

Re: BBC iPlayer doesn't play in UHD on Streambar

Don't get your hopes up, these sorts of things never get fixed. Can't help but think BBC have buried themselves in a HDR cul-de-sac with HLG with the patchy support from very popular streaming platforms. Time will tell, but experience tells me this is a no go.

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