Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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kaiserpc
Level 7

BBC iPlayer app not working for the last 2 days

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I have a Hisense Roku tv (C219GB, R50B7120UK) which has worked fine for all since I got it 2 months ago.  yesterday (Wednesday) BBCi Player stopped working

The message says "Channel Unavailable - This channel is unavailable right now.  Please try again later"

Still not working today

checked and I have the latest system update 9.4.0 build 4200-AF

I have uninstalled the app, rebooted and reinstalled the app and the error is still there

any ideas - thanks

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atc98092
Level 21

Re: BBC iPlayer app not working for the last 2 days

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You've taken all the steps we can suggest here. It sounds like a BBC issue, as it's their channel and they would have to fix the problem. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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atc98092
Level 21

Re: BBC iPlayer app not working for the last 2 days

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You've taken all the steps we can suggest here. It sounds like a BBC issue, as it's their channel and they would have to fix the problem. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.

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Mrp
Level 7

Re: BBC iPlayer app not working for the last 2 days

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I have the same problem and I did the same steps and I have a Hisense Roku smart TV.

But iplayer still works on my ipad and my computer and on another non-smart TV with a NowTV smart stick in the same house.

So how can it be a BBC problem?

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Mrp
Level 7

Re: BBC iPlayer app not working for the last 2 days

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I have the same problem and I did the same steps and I have a Hisense Roku TV.

But it works on my ipad and my computer and on another non-smart TV with a NowTV smart stick in the same house.

So how can it be a BBC problem?

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Mrp
Level 7

Re: BBC iPlayer app not working for the last 2 days

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According to the BBC iplayer help, Roku have told the BBC, that they only support BBC services on devices running OS 9.3 and above.

But my TV is running on OS 9.4, but still can not run iplayer.

So it is one hundred percent Roku's fault.

i have had this TV for less than two months and one of the reasons I bought it, was for iplayer.

If this isn't sorted, then I want my money back.

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atc98092
Level 21

Re: BBC iPlayer app not working for the last 2 days

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@Mrp wrote:

I have the same problem and I did the same steps and I have a Hisense Roku TV.

But it works on my ipad and my computer and on another non-smart TV with a NowTV smart stick in the same house.

So how can it be a BBC problem?


It's a BBC problem because they are the ones that created and support the channel. You can't compare the iPlayer on different devices because they are all programmed in a different language, usually by different developers. Sounds like they have better developers for iOS devices. I don't know what a NowTV stick is, but it's certainly not using the same software as a Roku. 

Roku does not write the channels for other providers, and they have no way of fixing a problem with a channel. They don't have access to the code. If everything else is running fine on your Hisense TV, then the problem is with the specific channel, in this case iPlayer. And it can only be resolved by the company that provides it, BBC. 

If BBC is saying it's a Roku problem, they're simply pushing off their problem on someone else. Keep on them, as only they can fix it. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Ultra (4800), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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