Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ukuser
Level 7

BBC iPlayer - app not currently available Roku 4

I have a Roku 4 (4400x), with latest os 9.4.0 - build 4200-17, and latest BBC iplayer ver3.4, build 93000075. When I start iplayer I get blank screen with error message saying this "application is not currently available on your device". I have tried to uninstall/install iplayer with system reset between each step, without success.

I have checked at "https://www.bbc.co.uk/iplayer/help/questions/supported-devices/roku-nowtv" and roku 4 is not mentioned (not yet submitted for certification), however, it does have the latest os 9.4 and according to "https://www.bbc.co.uk/iplayer/help/questions/recent-changes-to-iplayer/roku-nowtv-closure" (> os 9.3) should be ok.

Is this simply the beginning of "end of life" for this device or will a future upgrade fix this problem? Is there something additional I can try?

Any help or suggestion will be kindly appreciated. The roku 4 still works extremely well and I would not like to have to unnecessarily throw it away prematurely.

Many thanks

 

 

 

 

 

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