Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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PidgeonCanDance
Level 7

BBC iPlayer - Unsupported Device Message

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Hi,

new roku owner, everything setup but having an irritating issue where bbc iplayer launches to a black screen and does nothing else..if i press any keys on the remote the sounds can be heard. on latest update - connected using ethernet etc bit of a puzzler tbh have tried removing and reinstalling the app as well still the same!

update: receiving unsupported message for iplayer on my device any idea @RokuTannerD

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RokuTannerD
Level 19

Re: BBC Iplayer black screen

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@PidgeonCanDance Thanks for the note here. If you've purchased a Roku device model from another location that isn't sold directly in your current region/location, it's possible that the channel provider does not certify their channel for that model of Roku streaming device. In this instance, you may see that type of message. I would recommend contacting the channel provider directly to inquire further about the specific Roku models their channel is supported on in your location. 

 

Thanks,

Tanner

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makaiguy
Community Streaming Expert

Re: BBC Iplayer black screen

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When removing/reinstalling, did you use the following procedure? Remove/reinstall procedure:

1. Highlight channel on home screen.

2. Press * key and choose Remove channel option.

3. IMPORTANT- DON'T SKIP: From home screen, Settings > System > System restart. This assures no remnant of the old installation remains in the Roku's memory.

4. After system restarts, find channel via Streaming Channels.

5. Highlight channel and install.

6. If channel requires a login, you may need to log in anew.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.
Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Streaming Stick 3600

If this post solves your problem please help others find this answer by clicking "Accept as Solution.". Please only do this if it ACTUALLY solves your problem.
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PidgeonCanDance
Level 7

Re: BBC Iplayer black screen

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Hi, Thanks @makaiguy  tried all that and still same result! 

 

 

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RokuTannerD
Level 19

Re: BBC Iplayer black screen

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@PidgeonCanDance Thanks for the note here. If you've purchased a Roku device model from another location that isn't sold directly in your current region/location, it's possible that the channel provider does not certify their channel for that model of Roku streaming device. In this instance, you may see that type of message. I would recommend contacting the channel provider directly to inquire further about the specific Roku models their channel is supported on in your location. 

 

Thanks,

Tanner

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PidgeonCanDance
Level 7

Re: BBC Iplayer black screen

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@RokuTannerD Do you a contact for the app?

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RokuTannerD
Level 19

Re: BBC Iplayer black screen

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@PidgeonCanDance According to their website, BBC iPlayer support can be reached here: https://www.bbc.co.uk/iplayer/help/questions/need-more-help/contact

 

Thanks,

Tanner

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