Help

Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
HarakiMan
Level 7
‎02-18-2019 02:49 AM

BBC TV iPlayer - No Regional News

I use Roku Express to watch the BBC iPlayer which works fine except that I can’t see the local London news and weather. Instead I get a caption saying “BBC One HD cannot yet show programmes from your area”. I have changed the iPlayer Video Quality setting from Best Quality to Standard Definition with no effect.  I can watch local programmes via the iPlayer on my phone and the same WiFi so what’s the problem with Roku? Thank you for any advice.
0 Kudos
Reply
2 Replies
RokuTannerD
Level 19
‎02-19-2019 11:50 AM

Re: BBC TV iPlayer - No Regional News

Hi there! 

Thanks for reaching out. 

All content availability is controlled by each channel provider directly. If you aren't seeing certain content available or experience any issues with content, you'll want to contact that channel/service provider directly to report the issue and request additional information or support. In some cases, channel providers may not always offer exact parity of content between different platforms. You can get in touch with BBC support here for more help: https://www.bbc.co.uk/iplayer/help/how-to-guides/getting-started/contact

Let us know if you have any other questions we can help with! 

Thanks,
Tanner
0 Kudos
Reply
Obwan
Level 7
‎11-18-2020 03:40 AM

Re: BBC TV iPlayer - No Regional News

Hi HM, did you get to the bottom of this, same issue with me. I've contacted the BBC, but all they've suggested so far is to change the location, which I've done and no joy.

 

BBC iPlayer won't play BBC1 Live local news, thinks I'm on HD. Location is already set to London.

Feedback Description - Feedback Summary - BBC iPlayer won't play BBC1 Live local news, shows a message saying I'm on HD.  Location is already set to London, as suggested on the original BBC reply.
Feedback Description - I have the bbc iPlayer app on my Roku Streaming Stick+. I have changed the settings to SD and I can' t get local BBC news on BBC1 Live, it tells me I'm on HD.
App Version: 16.39.1.0; Bigscreen Version: 4.1.1
Build Identifier: Mon Oct 19 2020
Framework Version: 11.1.5, Config prebuilt-11.1.5
Device: Roku Streamer 2017 3810EU Amarillo
Launched: live, Environment: LIVE, Domain: bbctvapps
Colour Depth: 32 bits-per-pixel 

0 Kudos
Reply