Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

BBC Sounds

Hi

I really want to add BBC Sounds to my Hisense Roku R0B120UK TV but although it's there on offer, it won't let me download the app. Any suggestions?

Cheers

Nic 

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8 Replies
Level 19

Re: BBC Sounds

BBC list of certified Roku models for BBC Sounds:

Hisense tvs: https://www.bbc.co.uk/sounds/help/hisense

Roku devices: https://www.bbc.co.uk/sounds/help/roku

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
Level 7

Re: BBC Sounds

Hi makalguy

Thanks for your response. It seems strange other Roku/Hisense products in a similar price range and almost identical spec have been certified for use and not ours, especially as BBCiplayer comes as standard, then why not BBC Sounds. Do you have any ideas?

Kind regards

Nic

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Level 19

Re: BBC Sounds


@cassinn wrote:

Hi makalguy

Thanks for your response. It seems strange other Roku/Hisense products in a similar price range and almost identical spec have been certified for use and not ours, especially as BBCiplayer comes as standard, then why not BBC Sounds. Do you have any ideas?

Kind regards

Nic


Nope.  It's a question best directed to BBC.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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Level 7

BBC Sounds

Does 3810EU Roku Streaming Stick+, Software 9.4.0 build 4174-50 support BBC sounds? my newly purchased from Currys downloads the app but I just get a spinning icon when trying to connect to a radio channel. Everything else is working great.

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Roku Employee
Roku Employee

Re: BBC Sounds

@Bluejeans 

Thanks for the inquiry.

For more information about that channel's features and functionality, you'll want to contact BBC Sounds support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach BBC Sounds support here: https://www.bbc.co.uk/sounds/help/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: BBC Sounds

I've just bought a Roku Express stick and have a similar problem but I can access the app., then see the options but nothing will play. Roku info. is that its leaving the BBC to sort it.

The BBC info. is : https://www.bbc.co.uk/sounds/help/issues/tv/roku-live-streams.

but I can't play anything, including on-demand, and wonder if it ever will.

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Level 12

Re: BBC Sounds

From the BBC Website:

TV | Under investigation

*** November 2020 ***

We're aware that some people aren't able to play live radio stations on the BBC Sounds app on their Roku devices. On-demand programmes and podcasts are playing as usual. 

We're looking into this with Roku and we'll update this page with any further information.

Level 7

how to access schedules on BBC sounds

How do we access the schedules on the handset

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