Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sb_london
Level 8

BBC Sounds 03110 Error on Live Stream

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I have a Streaming Stick+. Initially the BBC Sounds channel was working just fine. A few days ago it stopped paying live shows but still plays previous shows.

Roku details:

  • Model: 3810EU 
  • S/W Version: 9.4.0 build 4176-50

BBC Sounds details:

  • Version: 1.0 build 93000006

What I have tried.

  1. I have rebooted all my network equipment - Has no effet.
  2. I have tried removing BBC Sounds, restart Roku, re-install - Has no effect.
  3. I have tried a full factory reset - Has no effect.

I have also searched for that error to see if the BBC has published any info relating to it. Needless to say there is nothing.

Has anyone else seen similar or experiencing similar?

Has anyone got an idea how to fix it?

 

Thanks

Simon

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sb_london
Level 8

Re: BBC Sounds 03110 Error on Live Stream

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Thanks for that. I found another article about downgrading the firmware. 

After the restart BBC Sounds live streaming started working again.

View solution in original post

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16 Replies
makaiguy
Level 21

Re: BBC Sounds 03110 Error on Live Stream

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I'm not in the UK so am not familiar with any BBC apps
I have not yet received Roku 9.4 software on any of my Rokus

But ...  I strongly suspect that this is a combined effect of the Roku 9.4 operating software that you recently received and the BBC Sounds app that is running on it. 

We're seeing quite a few oddities being reported in the forum with a number of different channels under 9.4.  This is not unusual  -- we see the same thing each time a new operating system version rolls out.  These problem are typically ironed out eventually with a minor update to the Roku software, the channel app software, or both.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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sb_london
Level 8

Re: BBC Sounds 03110 Error on Live Stream

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Thanks for that. I found another article about downgrading the firmware. 

After the restart BBC Sounds live streaming started working again.

View solution in original post

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makaiguy
Level 21

Re: BBC Sounds 03110 Error on Live Stream

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Note that the downgrade doen't keep it from installing 9.4 again on its own at some point, maybe right away, maybe later.  I've never used that option, but in the go-round from 9.2 to 9.3 I read that it will only let you do it once for each release, so, if true, next time you get 9.4 you may be stuck with it.

  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RobMc
Level 7

Re: BBC Sounds 03110 Error on Live Stream

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@sb_london 

I was wondering if you could tell me how you went about sorting out the Firmware download?

As from what I see here, it doesn't say Smiley Sad I would appreciate if you could let me know, as I have tried all the processes you initially did in.

 

Thanks

Rob

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sb_london
Level 8

Re: BBC Sounds 03110 Error on Live Stream

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Hi,

So my Roku this worked.

From the home screen.

  1. Press home 5 times
  2. Press fast forward 3 times
  3. Press rewind 2 times

I found my software update server was set to beta. I changed it to release and then checked for an upgrade. The upgrade option was the previous version.

 

Hope that helps.

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jamesclef
Level 7

Re: BBC Sounds 03110 Error on Live Stream

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not working for me! please help.

 

Version: 509.40E04190A Build date: 20201106 00:59

I changed the software server from beta to release as suggested and this has moved it to a later version.

The problem only shows on BBC Sounds with live channels. IPlayer is fine with live TV.

BBC Sounds is fine with prerecorded content.

 

Please advise. This is a Roku Streaming Stick+, purchased recently.

I've tried uninstalling and reinstalling the channel.

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Geoffree
Level 8

Re: BBC Sounds Error on Live Stream

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Still a problem.  Podcasts are played OK but no radio channels can be streamed live. The Roku app. freezes. Details of Sounds app. and Roku OS are given below.

App version: 2.5.5
Build: Nov 10 2020 10:17:42
Device: ROKU STREAMER 2017 3810EU AMARILLO

Roku OS 9.4.0 build 4190-50

sb_london
Level 8

Re: BBC Sounds Error on Live Stream

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I've got the same as well. I tried raising a support ticket with their support via their email form over the weekend so waiting to see if they bother to get in contact with me. I will update as I get any info.

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Geoffree
Level 8

Re: BBC Sounds Error on Live Stream

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Thanks. I notified the BBC of the problem, so hopefully some progress will be made. Interestingly, streaming from the Sounds app. on my iPhone to Roku via Airplay has the same problem with the live programmes, although they play on the iPhone OK.

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