Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
I have a 4200X Software version 9.4.0 build 4200-04 serial 6225A4020213
I have already tried removing BBC iPlayer and restarting and then adding it back in. This has no effect and the problem remains. The connection is wired and I have no issue with any other channels I have tried
Re: BBC Iplayer will not load, roku box freezes then eventually restarts itself.
I also could not get this crashing issue resolved on my Roku express (even by escalating to a personal contact in the BBC iPlayer engineering team). Also affected BBC News and BBC Sounds app.
I eventually "solved" the problem by upgrading to the Streambar, which can have a hardwired connection to router (solving a problem with weak WiFi and WiFi congestion for other devices) and improved sound quality for the small cheap TV I have (all I have space for in the living room). Heavy battery use in wireless radio remote compared to IR remote for express. Money well spent on the upgrade.
All we need now is for RoKu to make a top notch HD/2k/4k webcam with echo cancelling mike that can be connected to Streambar USB or WiFi/LAN and encouraging Zoom/Microsoft/Google/FB to make compatible streaming apps for a family videoconferencing experience (some smartvTV have cameras for VC already, and there is the Facebook only portal). Or maybe allowing the webcam to be accessed in a way similar to a screen cast from enhanced mobile VC app.