Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

BBC Iplayer on ROKU Express after 9.3 update 5/5/20

Anyone else having issues with IPlayer after the software update 5/5/20, everything else works, but not IPLayer?

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Level 7

bbc iplayer on roku ultra

I am setting up my roku ultra 4660 and cannot get bbc iplayer to work. The ultra is linked to my uk account and the iplayer channel is installed but when I launch it it says this application is not currently available on your device. The iplayer works fine on my two roku 3s. Tried uninstalling and re-installing but no difference. Any ideas?

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Level 16

Re: BBC Iplayer on ROKU Express after update 5/5/20

Try removing the Channel restart the Roku(power off/on) and reinstall the Channel.

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 7

Re: BBC Iplayer on ROKU Express after update 5/5/20

Hi, I have done that several times, my son, also based here in the NE of England has the same issue on a different platform. If I use an old ROKU(Now TV) box, IPlayer works

 

Corpusgeoff

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Roku Employee
Roku Employee

Re: BBC Iplayer on ROKU Express after update 5/5/20

@corpusgeoff 

Thanks for the information.

For more information about that channel's features and functionality, you'll want to contact BBC Iplayer support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach BBC Iplayer support here:https://www.bbc.co.uk/iplayer/help/

Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: BBC Iplayer on ROKU Express after 9.3 update 5/5/20

Hi, I've had the same problem with my Roku 2 box - and just with iplayer. Tried removing bbc iplayer and adding it back in again. Selecting iplayer freezes the software then resets the Roku 2

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Level 16

Re: BBC Iplayer on ROKU Express after 9.3 update 5/5/20

When reporting these problems it is beneficial to mention the Roku operating system version you are working under. You can see this via Settings > System > About.
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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Level 7

Re: BBC Iplayer on ROKU Express after 9.3 update 5/5/20


@makaiguy wrote:
When reporting these problems it is beneficial to mention the Roku operating system version you are working under. You can see this via Settings > System > About.

Hi makaiguy,

thanks for your message.

The details are

Model 2720EU Roku 2

Software 9.3.0 build 4143-06

Is there anything else you need to know?

Cheers.

 

 

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Level 7

Bbc I player channels

For over a week now anything BBC related doesn't work? It plays half the normal tone, freezes then restarts?

I've uninstalled them and reinstalled them a few times.

Any ideas? 

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Level 16

Re: BBC Iplayer on ROKU Express after 9.3 update 5/5/20

Several people with problems after receiving the 9.3.0 update have reported success via the suggestions in this post:
https://community.roku.com/t5/Remotes-Accessories/Roku-Streaming-Stick-remote-fails-after-new-system...
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi LivRm - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi BedRm - JVC EM37T
  • Roku 3, 4200X, Ser 4124C7087583, wifi GstRm - Sanyo DP26640
  • Roku 2 XD, 3050X (collecting dust in a drawer)
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