Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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drjosh
Level 7

Re: BBC America

The issue I have with the BBC America app is when I begin watching I get a "Too Many Simultaneous Streams" error and have to close what I'm watching and restart it. The error continues to pop up no matter how many times I restart the app. I do have a Firestick on another TV but have not had any issues before. The only new device is a Chromecast that my daughter uses on a 3rd TV but I'm the only one who watches BBC America. Appreciate any suggestions.

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Roku Employee
Roku Employee

Re: BBC America

@drjosh 

Thanks for the inquiry.

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing?

Thanks,
Danny

Danny R.
Roku Forum Moderator
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drjosh
Level 7

Re: BBC America

It worked! Thanks!

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