Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Robinson4
Level 7

Audio sync issue when watching Amazon Prime

where is the '*' button? 

0 Kudos
2 REPLIES 2\
Robinson4
Level 7

Re: Audio sync issue when watching Amazon Prime

did not work for me

0 Kudos
RokuKariza-D
Roku Employee
Roku Employee

Re: Audio sync issue when watching Amazon Prime

Hello @Robinson4

I hope you're doing well.

For us to isolate your audio issue, it would be very helpful if you could answer the following questions. 

  1. Does the issue only occur on a specific channel or across the channels installed on your device?
  2. Are you using an A/V receiver or soundbar with your TV/Roku player setup? If so, what is the make/model of that unit?
  3. In Settings > Audio > Audio mode, what setting do you have selected? Does the same issue occur if you change the setting to Stereo, etc.?

Moreover, if the issue only happens on one channel, removing the channel then adding it back in may help. You can visit this Support article for detailed instructions on how to do it: How do I resolve channel playback issues?

We look forward to your response.

All the best,
Kariza

Kariza D.
Roku Forum Moderator
0 Kudos