Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Level 7

Audio default language for Amazon Prime-Video

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Hi,

I'm a bilingual canadian and I like to listen to tv shows in their original language if they are English or French.
I used to listen to my Prime Video contents through Apple TV and had found a way to switch from one language to the other. But on my Roku TV, all videos I listen to from Prime-Video come out with French audio. My Netflix is OK, English contents is played in English, but not on Prime...

What can be done to correct that?

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Roku Employee
Roku Employee

Re: Audio default language for Amazon Prime-Video

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@Dehen1959 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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Roku Employee
Roku Employee

Re: Audio default language for Amazon Prime-Video

Jump to solution

@Dehen1959 

Thanks for the note.

For more information about that channel's features and functionality, you'll want to contact Amazon Prime Video support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

You can reach Amazon Prime Video support here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET

Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

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