Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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landeraan
Level 7

Roku Soundbar - Zoom In Issue

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Since OS10 update I am having several issues.

1. Volume Icon is popping up in between channel changes and without action on my end

2. Some apps are zoomed-in making it impossible to watch the show. SOME Apps, not all. Bravo, HBOGo are having zoom issues while Netflix & AmazonPrime are not.

Any fix for zoom-in?

I have tried, restarting app, reinstalling app, advanced display settings, checked all the ports, and did a hard factory reset. Same outcome. 

#rokustreambar

#os10

#epsonprojector

#hdmi

Kgboyd
Level 8

Re: Are your channels appearing zoomed during playback? Check here!

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Roku device model: 3800RW - Roku streaming stick

Serial number: YFOOAK643338

Device ID: CU37DA643338

NBC: version 718 build 1

AMC: version 2.26 build 0

USA: version 718 build 1

NBC show affected: This Is Us

 

 

 

 

 

Kgboyd
Level 8

Re: Are your channels appearing zoomed during playback? Check here!

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AMC show: Fear the Walking Dead

USA show: NCIS:LA

Issue ID: 38-181-400

landeraan
Level 7

Re: Roku Soundbar - Zoom In Issue

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  • 9101X - Roku Smartsoundbar
  • YL006Y141714
  • R649A6141714
  • What channel and what version/build is the channel
  • Bravo; V7.18; build 1
  • Top Chef s18e4,5
  • HBOGo; V50.9; build 31
  • Prey. Obey. Kill s1e1
  • ID 14-182-918
VDND
Level 7

Re: Are your channels appearing zoomed during playback? Check here!

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YouTube in full screen. Its playing in a small area in the top left corner. However the all the rest of the YouTube functions are in full screen. I checked everything. TV aspect ratio is correct, Roku settings are correct. Every channels play on the left as well.

Model 3930CA-Roku express

Seri x00400SR6SFP

Version 9.4.0 

Device id S014305R6SFP

Issue Id FP-186-057 

skirzi
Level 7

Re: Are your channels appearing zoomed during playback? Check here!

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  • 9101x - Roku Smart Soundbar
  • YL007N294305
  • R65087294305
  • 10.0.0 build 4192-95
  • NBC 7.18 build 1
  • The Black List, New Amsterdam, This Is Us
  • 05-188-852

Has also happened sporadically in other apps, but I don't have the details. NBC hasn't worked once in over 2 weeks.

Lisalc20
Level 7

Re: Are your channels appearing zoomed during playback? Check here!

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Model:9102R - Roku streambar

Serial: YLOOAY038988

Device Id 2A109A038988

NBC

This is us, good girls 

Issue: 88-189-676

I have done several resets and the problem is still there. The shows look normal for the first few seconds then zoom in. 

BCRouk111970
Level 8

Re: Are your channels appearing zoomed during playback? Check here!

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I have a Roku Smart Soundbar and its on Version 10.0 Build 4185 and just recently the HBO Max, Peacock, Netflix auto zoom in and you only get to see a small portion of the content. I have tried everything listed and still having this issue. My 43" Sharp Roku TV Serial YN00JH688078 has not been having this issue but I just updated to Version 10.0 and have not used it much so not sure if problem is on this one too.

Roku Smart Soundbar
Serial number YL008W152344
 
Thanks
 
NativeAZ
Level 8

Re: Are your channels appearing zoomed during playback? Check here!

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So it's been 2 weeks. Multiple devices cited. Seems mostly on NBC and related apps. 

ROKU - No update for us??

 

NativeAZ
Level 8

Re: NBC, Peacock,, Oxygen, SYFY Apps auto zooms

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Any answers on this issue yet?

@RokuDanny-R