Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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NatM
Level 8

Re: Are you being returned to Home screen after selecting a channel?

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M#32H4030F1 S#32G2021BQH10747

Issue#56-245-819 I do not know were to find the device# and this issue is happening with all of my installed apps. Youtube Netflix HBO prime etc

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Toolman2
Level 7

Re: Are you being returned to Home screen after selecting a channel?

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Hello,

The issue seems to be fixed. Not sure how … 
 
Toolman2
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Broandon
Level 7

Re: Roku Ultra LT goes home after a few minutes on any app.

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Actually is an ultra and goes to the wall outlet. I’ve tried plugging it into a different one. 

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bartty
Level 7

Re: Are you being returned to Home screen after selecting a channel?

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Prime and Netflix keep reverting back to Home Screen.

RokuDanny-R
Roku Employee
Roku Employee

Re: Are you being returned to Home screen after selecting a channel?

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Hi everyone,

Thanks for the posts.

As a reminder if you have not already, if you are still experiencing this issue, please provide us with all of the information that we have requested so we can investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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TC8
Level 7

Re: Are you being returned to Home screen after selecting a channel?

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This is also happening to me on multiple channels. I followed the instructions for uninstall,  etc. Still not working.

Very frustrating not to be able to watch channels that I pay for.

 

Rokutv. 5315x

Model NS-39DR510NA17

SERIAL 2N00HP641496

DEVICE ID 6Y469H641496

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1FineArtst
Level 7

Re: All the apps on Roku Box getting crashed

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I too have been having the same issues for nearly a month now. When reading this blog post all the answers from Roku are the same answer that never works. They don’t have any other answer leaving all of us out here SOL.

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mate1227
Level 7

Re: Are you being returned to Home screen after selecting a channel?

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Same here, I remove the channel and when trying to re-install it is no longer on the list of available channels.  Was News 12 Long Island removed from Roku?

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Rae1
Level 8

Re: Are you being returned to Home screen after selecting a channel?

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Hi.my tv screen isn't loading home page.

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Rae1
Level 8

Re: Are you being returned to Home screen after selecting a channel?

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I have nothing but a blank purple page. 

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