Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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StreamerUser
Level 20

Re: Are you being returned to Home screen after selecting a channel?


@Pdxcurls wrote:

I deleted both prime video and netflix, shut down and reatarted my system and reinstalled and both return my to the homescreen. This is going on three days this is happening. Hope I get a refund or a delay in my next charge. 


Try the list (it actually doesnt include removing/restarting/reinstalling the apps)

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Pdxcurls
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Yep tried those too. 

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Korreen99
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I’ve been trying to access multiple channels but it keeps sending me back to my home screen. It’s becoming very frustrating.

Roku Tv 8522X 

Model: 100012589

Serial number: YK00U8530659

Device ID: LD501U53065

Channels: Amazon Prime, Netflix, YouTube, Spotify, Hulu

Version/Build: 10.0.0 / 4213.AN

Issue ID: 59-328-500

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Nobletoo
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Since taking the batteries out of the remote that came with my ultra Lt and using an old Roku remote instead my Roku has never returned to the home screen, before it was almost unusable because it kept going back to home screen. The remote was the problem, it thought you were pressing buttons when you were not even holding it

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bnoj
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Oh man, I'm glad this topic is here. This has been happening to me for months and it's been extremely frustrating. Support failed me in the past about this. I hope there's a fix. Anyway, here's the info you've requested. Thanks, @RokuDanny-R.

It happens consistently on the channels I regularly watch... YouTube TV, Netflix, MLB.tv... even when I was on the "Issue report tracker" screen.

Model: 3810X - Roku Streaming Stick+

Serial number: YH008W389759

Device ID: C137A8389759

Software version: 10.0.0 build 4209-50

Issue ID 59-331-132

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Bam-Bam
Level 9

Re: Are you being returned to Home screen after selecting a channel?

Is anyone at Roku even working on this?  I've been complaining about this for months and have tried everything that has been asked of me.  Has Roku even figured out the cause of this?

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Grandmaslucky7
Level 8

Re: Are you being returned to Home screen after selecting a channel?

I've done everything to fix my issue (deleted Hulu and reinstalled it after I restarted roku).

Device model: 3810RW

Serial Number: YH00CN478170

Device ID: C237AC478170

Channel: Hulu version 6.48 build 1

Issue ID: 70-331-388

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StreamerUser
Level 20

Re: Are you being returned to Home screen after selecting a channel?

@Grandmaslucky7 

Since you already tried reinstalling Hulu, try the previously posted list of 7 workarounds/solutions for apps not loading/closing to Home.

Otherwise, you'll need to contact Hulu about problems with the 6.48.1 update.

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Hatsoff
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I wouldn’t factory reset if I were you. I know you said you wouldn’t but if you rlly wanted to don’t. It doesn’t fix is for me or anybody I know

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DM2564
Level 8

Re: Are you being returned to Home screen after selecting a channel?

If this is a continuing issue with Roku and multiple channels.  Why hasn't Roku remedied the ongoing issues?  I too, keep getting kicked out of Hulu and sent back to the Roku Home Page.  I've spoken to two Hulu representatives and they too are stumped by this issue.  So Roku...fix the ongoing problem.  

As many of, this makes me mad.  I didn't pay for this to have it go into a shotty purchase only 3 months ago.  So tell us what is the remedy to this on-going problem within Roku?

Donna

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