Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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mbuchman
Level 7

Re: Are you being returned to Home screen after selecting a channel?

  • Your Roku device model:  3930X - roku express
  • Serial Number:  X00400UK4098
  • Device ID:  S008315K4098
  • What channels and what version/build are the channels:  HBO MAX 50.60 build 70744
  • Issue ID:  98-524-394

 

I have made sure everything is up to date this is the only channel I am having issues with it opens I see the logo and then spinning dots at the bottom of the screen and then I am back at the Roku home screen

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Bluecelticwoman
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Yes i am decided to get hbomax and i cant even get it to come up now just keeps sending me back to the homescreen when selected. Really making me mad. 

Model is 3930RW

SERIAL NUMBER X00400TPG9NY

DEVICE ID S009204PG9NY

HBOMAX

ISSUE ID NY-525-489

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ajb106
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Prime Channel just started taking me back to Home Screen.

3930X

10.5.0 build 4208-AE

Prime version 12.0 build 2021090212

Was working a few days ago.

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Robinlp40
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Model. 9102R - Roku Streambar

serial number YLOO2S99OO48

Device ID 2A10A2990048

HBO Max so far is the only channel that keeps returning to the Home Screen.. I have updated the channel many times restarted the Roku many times deleted the channel many times. HBO MAX IS Also not working on my Roku Ultra. It is not an HBO Max problem because I can use it on other devices. My I pad my phone and my desktop computer.  I am about ready to throw my Roku’s in the trash..

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RokuDanny-R
Roku Employee
Roku Employee

Re: Are you being returned to Home screen after selecting a channel?

Hi everyone,

Thanks for the posts.

We believe the issue that this thread was originally open for has been resolved.

If you are still experiencing an issue related to channels returning to the Home screen, feel free to search the Community for another thread related to your issue or create a new thread if one does not exist already.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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