Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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catlady127
Level 8

Re: Are you being returned to Home screen after selecting a channel?

Did you already try unplug the power cord and waiting 10 seconds before plugging in again?

Kimmie40-
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Where do I get the serial/model number info?

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Kimmie40-
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Where do I get the serial # and model info?

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Rae1
Level 8

Re: Are you being returned to Home screen after selecting a channel?

Good question. Idk. I threw my box out long ago. 

RachaelAnn91
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I’m having this issue with Apple TV. Man Mad And there’s a few more but I give up on trying to figure it out and now have forgotten what they were. Single mom to a 9 month old and almost 4 year old both girls. Haha. But would love to get it figured it out. Smiley LOL
Model- 3900X - Roku Express

Serial- YG007N659651

Device ID- C337A7659651

Apple TV- version 6.1 build 196

Issue ID: 51-250-900

Thank you!!

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aliciaberndt86
Level 7

Re: Are you being returned to Home screen after selecting a channel?

What about when you are watching a playback show, on ANY app and all of a sudden the tv says.....sorry we are having trouble, please come back later......when u are 1/2 way thru the **bleep** show and it worked FINE!!!! We have 3 ROKU tv's and...every.....single....one does it! I am about ready to smash them all!!!! And we used to love them (hense why we have 3!!!) but since the new update....THEY SUCK!!!!!!!

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Rae1
Level 8

Re: Are you being returned to Home screen after selecting a channel?

God bless you girl. I finally gave up on my roku Express. I've ordered something new. To much of a hassle when ya have a problem with it. Hope someone can help ya

makaiguy
Community Streaming Expert

Re: Finding your Roku model, model number, and serial number


@Kimmie40- wrote:

Where do I get the serial/model number info?


Menu path, starting on the Roku home screen:

Settings > System > About

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking " as Solution.".

Streaming Stick 4K+ 3821 | Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X
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JodieSarah1996
Level 7

Roku player not playing ANYTHING

I recently had to update my roku player software and for some reason I’ve come to use it today and it won’t play ANYTHING on ANY channel! It begins but then suddenly jumps straight back to the home screen, I’ve never had this issue before and not had no messages pop up onscreen.

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StreamerUser
Level 20

Re: Roku player not playing ANYTHING

You didnt mention your model # or firmware version (Settings/System/About)

Try:

1)  Check for updates again (Settings/System/System updates/Check now) - try again

2) Restart the Roku (Settings/System/System restart/Restart) - try again