Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
RokuDanny-R
Roku Employee
Roku Employee

Are you being returned to Home screen after selecting a channel?

Jump to solution
Hello Roku Community members!
 
We are aware that some users may be experiencing some channels reverting back to the Home screen after entering channels.
 
Please be aware that we are still investigating the root cause for why this happened.
 
We would first recommend trying removing the channels from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channels back once more. 
 
If you're still running into an issue, and this issue is happening with multiple/all channels, please respond to this thread with the following information:
  • Your Roku device model
  • Serial Number
  • Device ID
  • What channels and what version/build are the channels
  • Issue ID (To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).

However, if you are experiencing this issue on a single channel, please feel free to search for another thread related to your issue, or feel free to create another thread regarding your issue.

Once we have this information we will be able to pass it along to the appropriate Roku team to look further into.


Thanks,
Danny
Danny R.
Roku Forum Moderator
1 Solution

Accepted Solutions
RokuDanny-R
Roku Employee
Roku Employee

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Hi everyone,

We would recommend trying the following:

  • Remove the batteries out of your remote.
  • Download the Roku Mobile App and use this as your main remote while the batteries are removed from your Roku remote.
  • Try accessing your Roku channels as normal to see if you are still being returned to the Home screen.

Please let us know what you find out so we can further investigate with your findings.


Thanks,
Danny

Danny R.
Roku Forum Moderator

View solution in original post

0 Kudos
127 REPLIES 127\
c-w-c
Level 7

Re: Keeps going back to home screen

Jump to solution

Same thing is happening to us.  We have tried removing and re-installing nothing works.  We don't press the Home Button .  Still only plays about one minute of the move and goes back to the home screen.  We have only had this TV for about 6 months it just started doing this two days ago.  Help

 

revisionssalon
Level 7

Re: Keeps going back to home screen

Jump to solution

I have a Roku Streambar that I just installed and it does that also. It tries to launch and then immediately goes to the home screen. It happened on the Roku Channel, Discovery+ and Hulu live so far. I have an LG that I wanted to use on this it is 2013 model. I have used a Roku Express on it before with no problems. The rest of my TVs are TCL Roku TVs. 


@RokuDanny-R wrote:

@Natasha616 

Thanks for the post.

Can you please provide us with more information? What model Roku device are you using? Are there specific channels that you are having this issue with? 

Try removing the channel from the Roku home screen by navigating to the channel tile, pressing the * key on your remote and choosing 'Remove channel'. Then restart your device from Settings>System>System restart. Once your player starts up again, add the channel back once more.

Does this clear up the issue you are seeing? If the issue is still not resolved, we would recommend removing the channels and then trying to perform a factory rest on your device. For more information about how to perform a factory reset, visit our Support page here: How do I factory reset my Roku® streaming device?

Please keep us posted.

Thanks,
Danny


 

0 Kudos
Tands11402
Level 7

Re: Keeps going back to home screen

Jump to solution

Having the same issue. I tried removing the apps and rebooting.

Roku info: Roku TV 8402x; NS-32dr310na17; software 10.0.0 build 4201-49

The issue started with Netflix a few weeks ago. As of today, Prime is now impacted. 

AMM
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Roku TV 7128x
(TCL) Mod # - 435425
Serial # YN002J444050
Device ID - J198C2444050
OS version - 10.0.0 build 4195-30

I'm having this problem with YouTube, Netflix, and Hulu. I am able to get YouTube back after doing an update, but lose it again a day or two later. The update doesn't work to regain access to Netflix and Hulu.

AMM

Mingold
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Yes, being returned to Home Screen.  While in AT&T app press down to see the “channel search or library” immediately kicks me to Home Screen.  Uninstalled, reinstalled, rebooted, etc. still same issue. Only way to change channel is right arrow. Can’t access library, or other features. Hardwire connection, Fiber 1G

model# 4660x - Roku Ultra

serial# YJ0083825005

software version 10.0.0 build 4208-46
issue ID 05-245-540

0 Kudos
Toolman2
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

Yep, using AT&T streaming services and tried everything accept reinstalling app since most responses on this thread suggest that doesn’t work. Resetting to factory is unacceptable to me as a “fix”. 

model number is 4200X

Software is 10.0.0.4195-04

device 1GN38J121384

have no idea on where to find channel build 

issue ID 84-245-580

HOPE this issue is addressed soon … 

Broandon
Level 7

Roku Ultra LT goes home after a few minutes on any app.

Jump to solution

I am using a Roku Ultra LT. Before posting this I’ve read everything on this forum and Reddit. I’ve done maybe three factory resets on every device involved. Including my modem. 

My TV is a Sony Bravia, CEC is already disabled because the roku would turn it on again by itself. It’s wired but the problems would happen in wifi as well. 

No matter the app that I want to watch I open it and after a few minutes it just closes and goes back to home. It’s honestly infuriating. 
ive tried several HDMI cables and pluggin it on several outlets and power strips. Any ideas so I can fix this? I really don’t want to go through the hassle of returning it but as of now this is the worst experience I’ve had with a player, it just doesn’t work for anything. 

makaiguy
Community Streaming Expert

Re: Roku Ultra LT goes home after a few minutes on any app.

Jump to solution

Only thing I can think of to suggest is to try a different USB power adapter.  Most of us have a bunch of them lying around from old cell phones, etc.   Just be sure the power output listed in the tiny print on it indicates it will provide at least 1 amp of current.

Doug
Roku Streaming Stick+ 3810 | TCL Roku TV 43S245/C107X | Roku Streaming Stick 3600

Roku Community Streaming Expert
I am not a Roku employee, just a user like you.

If this post solves your problem please help others find this answer by clicking "Accept as Solution."
0 Kudos
catlady127
Level 8

Re: Are you being returned to Home screen after selecting a channel?

Jump to solution

I'm unable to use Youtube, Netflix and Prime. After clicking the icons, it's showing loading then returns to the home screen.

Model: 8103X

Serial: YK008W540373

Device ID: unknown

Channels: Youtube, Netflix and Prime

Issue ID: 73-245-814

0 Kudos