Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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csebba
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I removed the batteries from my remote, downloaded the Roku remote from Google Play store and tried to continue to watch Monsters at Work on Disney+.  It again kicked me back to home screen.

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Nsellner
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Model 7111x -roku TV

Serial: yn00wt440302 (cn681w440302)

Software version: 10.0.0 build 4209-30

Timestamp: 2021-10-05T00:59:26Z

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afdriscoll
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I recently upgraded my HBO subscription and ever since then it will not play anything. It will think about it and then bring me back to the main HBO max page. I have contacted HBO max, have been given the run around, and never get a response to my "escalated" case. 

I don't have a delete channel option.

At this point I just want my money back for the subscription, but would also like it work.

 

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Denson
Level 7

Re: Are you being returned to Home screen after selecting a channel?

All Channels are causing us to be placed back to Home Screen. 

Roku TV: 7133x

TCL Model: 65S423

Serial #: YN0013930643

software version: 10.0.0

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Amiller462003
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Now this morning I've tries to turn the TV on and it's just a black screen16335245282213311951811901215957.jpg

 

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Bachelard
Level 8

Re: Are you being returned to Home screen after selecting a channel?

I encourage everyone to drop an email to any TV/tech columns you read. Tell them what people are experiencing and about Roku's apparent refusal to acknowledge the problem, much less offer a solution.

I've been lucky to have only one channel, TNT, kick back to the home screen. However, since Prime will not operate with the current device I use after Nov. 1, I've bought a new one. I'm super-averse to installing it, because I'm afraid it will broaden my comparatively minor problem from one channel to many. This is like a textbook example of the way technology's advances can turn out to be just the (unacknowledged). opposite. Predatory capitalism is ruining teevee!

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Missymadeit
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Your Roku device modelSerial Number YN00U5384318

Device issue ID 18-402-898

What channels and what version/build are the channelsIssue Netflix, Sling, Hulu, Prime video, peacock ID (To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here).

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Iprayedx2
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Model 3930x-roku express

SERIAL X00400HHD3EN

DEVICE  SOO830AHD3EN

ISSUE ID EN-404-988

 

ISSUE ON ALL APPS RESTARTING DURING PROGRAMS

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Queenillyria
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I have tried everything restarting and removing the apps this has been going on for like 5 months now if memory serves it happens almost everytime I hit the back button when on the hulu app it is SOOOO FRUSTRATING THIS DIDNT HAPPEN BEFORE!!! I have a Hisense led lcd tv from May of 2020 model number: 40h4030f1 

  • Edit: I literally only joined this forum for this reason because it's been so long and no one has fixed it!! @RokuDanny-R 

 

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kaylani13
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I bought two at the same time and both have the same problems! Sends me home on YouTube TV, Netflix, Hulu,  prime video, hbo max, Disney+, Paramount, Peacock and YouTube!! I have deleted and re-added channels multiple times!!!        Info for box 1

Model# 4662RW-Roku Ultra LT

SN# YJ00C1232511 (04608C232511)

Software 10.0 build 4209-46

Issue # 11-404-514       

Info for box 2

Model# 4662RW-Roku Ultra LT

SN# YJ006W251408 (040862514081)

Software 10.0 build 4209-46

Issue # 08-404-515    

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