Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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sjk01
Level 7

Re: Are you being returned to Home screen after selecting a channel?

ROKU TV MODEL 5309X

Haier Model 49E4500R

Serial #2N008E427465

Device ID 5AM498427465

Channels:  Spectrum, Netflix

Issue ID:  65-381-409

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Joseph3
Level 9

Re: Are you being returned to Home screen after selecting a channel?

After monitoring this awful dilemma (for several weeks) of being returned to HOME usually after afew minutes, There are days when (like today), that everything works fine.  So this is an INTERMITTENT PROBLEM for some reason that ROKU has to look into and advise/correct.  Lets go ROKU..... fix this problem or have a zillion unhappy customers.

sjk01
Level 7

Re: Are you being returned to Home screen after selecting a channel?

thanks for the info because this is infuriating.  why is it the 2 channels we use the MOST?????  and it's ridiculous that you can't talk to a human being for tech support

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rokoouser12321
Level 8

Re: Are you being returned to Home screen after selecting a channel?

I just checked for updates about a hour ago.  One was available.  After install Netflix and Prime are working.

I am on Version-Build 10.5.0 4167-17 now.

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Yakem1
Level 7

Re: Are you being returned to Home screen after selecting a channel?

10.0.0 is my only option so far but I'll look out for that one thanks for letting us know 

Sadly, I am still facing the ole go home right in the best part of the show routine......

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Tdabney
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Roku tv d803x serial number x00700tx0d0n

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Swaddled
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Model: 6301X - Roku TV

Serial number: YW0058490527 (51D655490527)

Software version: 10.5.0 Build 4164-15

Issue ID: 27-382-660

Netflix returns me to the home screen, and Prime and Crave both give me error messages when I try to play content.

 

 

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Virgo
Level 7

Re: Are you being returned to Home screen after selecting a channel?

i ordered vidigo for trial period i have never been treated with this before i told them every time i get to watch a show it returns to the main screen and i want to why they won't give me my refund and yes i contacted the several times

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303_Koyot
Level 7

Re: Are you being returned to Home screen after selecting a channel?

This is not solved. Even after follow up on several things, restarting the system, removing and adding apps, updating the system, resetting internet connection (btw I hardwired and don't have any problems with the connection), I'm still facing the issues with multiple apps.

Epic, Apple TV, You Tube TV.

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lparton
Level 7

Re: Are you being returned to Home screen after selecting a channel?

I did all of this and it still will not work. Smiley Sad