Channel Issues & Questions

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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Fwms33
Level 8

Re: Are you being returned to Home screen after selecting a channel?

It is currently working for the past 3 days 

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jediwompa
Level 8

Re: Are you being returned to Home screen after selecting a channel?

Happening still. And I am back to it trying to go to the RDIO app at times, which was removed a few weeks ago, so now it just complains it no longer is available 

issue report tracker: 28-368-801

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djvenekla_12
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Roku device Model- 3800RW 

serial number- YF000N434441

device ID- CU3880434441

what channels- YouTube and Prime Video (was Hulu, Disney, discovery, vudo but did what Danny said to do and it worked on those. Hoping it stays that way and these others can get fixed)

issue ID- 41-370-034

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Saren
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Same thing with me since I got home from work today.Except started with YouTube now it’s all my other channels

  • Your Roku device model : Roku Express
  • Serial Number : X004008S4GH8
  • Device ID : S01329CS4GH8
  • What channels and what version/build are the channels: channel issues: Hulu- Version 6.50 Build 0, Disney+ - V 1.15 B 2021080400, Roku Channel - V 4.2 B 3 , Netflix - V 5.1 B 980029444, IMDBtv - V 1.1 B 500, YouTube - V 2.21 B94005087, DOGTV  V 6.330 B 1, Pluto - V 5.12 B 0, CW - V 2.2 B 19, Tubi - V 2.16 B 7,  ESPN - V 3.7 B 2021061500, and so on. All my channels don’t work. Any I time I click on them they say “could not be run because there is not enough space please remove one or more of your install channels and try again. To remove a channel focus on the channel press star, and then select remote channel” every time I hit them. I’ve try deleting things didn’t work. Restart. Hard report and nothing. But when I hit YouTube it says, “ YouTube could not be run because it could not be reinstalled from the network please check your network connection and try again“ the connections fine. 
  • Issue ID (To generate an Issue ID, on your remote, press Home 5x then Back 5x (next to Home) in quick succession, and you'll see an Issue ID pop up on your screen. Let us know what that Issue ID is here). ———— Issues ID: H8-371-147
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Ashley1990
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Yes using Apple TV not loading 

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Yakem1
Level 7

Re: Are you being returned to Home screen after selecting a channel?

Roku ultra lt. Same issues. Goes back to home. I JUSTbought this but may return it and go back to Nvidia 

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ferez67
Level 7

Re: Hulu keeps going back to home screen

Mine is doing it on YouTube. All others so far are ok on my end

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StreamerUser
Level 20

Re: Hulu keeps going back to home screen

@Ashley1990 @Yakem1 @ferez67 

ATTENTION:  If you still cant load YouTube/YouTube (or other apps):

1) Check for updates:  Settings/System/System update/Check now

2) Restore the default theme:  Settings/Theme/Restore default theme

3) Use a simple screensaver:  Settings/Theme/Screensavers/Roku Digital Clock/Set as screensaver

4) Load YT/YTTV/apps

** EVEN IF YOU ALREADY PERFORMED THESE STEPS, DO THEM AGAIN **

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Mag616
Level 7

Re: Keeps going back to home screen

I am having this same issue. I have tried removing channel, checking for updates as well as reset and nothing is helping.  Says it’s been resolved but nothing is working for me and it is happening on multiple channels. Any help? 

Tburnosky
Level 8

Re: Are you being returned to Home screen after selecting a channel?

I just wondered why Roku lies about losing the youtubeTV channel for ALL live TV. You certainly marketed the living daylights out of the content availability. Roku scrubbed youtube from your website marketing, but you can't tell your customers???? Roku continues to lie with the most recent post on your support site. Rokus posts some vague msg about channel access as RESOLVED. It isn't resolved and you've disabled the comments so Roku won't get too much heat. I'm sure you'll blame it on youtube. Your company is absolute garbage, a dumpster fire.